POSITION SUMMARY:
The Senior Product Manager will be responsible for driving the strategy, development and optimization of voice-based automation experiences powered by Generative AI. We are seeking an innovative, entrepreneurial product leader with direct experience in building, deploying and scaling voice automation products - including virtual agents, conversational IVRs, or multimodal AI assistants - to enhance patient, provider, and internal operational interactions.
In this role, you will collaborate closely with cross-functional teams across Natera to design, build, and launch AI-driven voice solutions that reduce friction, improve service quality, and deliver measurable business impact. If you’re passionate about building the next generation of natural, human-like voice experiences using Generative AI, this is the role for you.
PRIMARY RESPONSIBILITIES:
Lead the vision, strategy, and roadmap for Natera’s voice automation initiatives, including AI voice agents, speech-to-text and text-to-speech integrations, and conversational intelligence features.
Identify and prioritize high-value voice automation opportunities across patient, provider, and internal support journeys.
Collaborate with engineering and design teams to define product requirements (PRDs, user stories, user flows) and deliver scalable, high-quality AI voice solutions.
Evaluate and integrate third-party technologies (e.g., LLMs, ASR/TTS engines, voice analytics) to accelerate development and improve performance.