Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At the center of this vision is Toast IQ: a single, unified assistant that orchestrates specialized agents across the Toast ecosystem. The AI CSM team is on a mission to use Toast IQ to make sure that all Toast customers have the support they need to get the most out of Toast and grow.
About the Role
As the Senior Product Manager, AI CSM, you will define and scale the AI-powered Customer Success Manager for every Toast customer. Your mission is to build an intelligent, proactive AI system that helps restaurants onboard successfully, adopt more of Toast’s products, improve performance, and grow over time. This role sits at the intersection of AI, growth, customer success, and product. You will own the strategy and roadmap for transforming Customer Success from a human-only function into a hybrid AI-powered model, delivering personalized guidance, insights, and action at scale. This is a high-impact, cross-... Click Apply to read the full job description.