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Senior Product Manager - AI and ML Platform

Surveymonkey
16 days ago
Full-time
Remote
Worldwide
Remote Product

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

SurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on feedback. In this role, you will report to the Senior Director of Product Management and will partner closely with engineering, AI/ML, design, and data science teams to deliver against this vision.

What you’ll be working on

  • Partner with product leadership to define AI and agentic capabilities that power the product
  • Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines
  • Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows
  • Establish evaluation frameworks and success metrics for AI and agentic capabilities
  • Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem
  • Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale.

We’d love to hear from people with

  • 5+ years of product management experience building and launching SaaS products
  • 2+ years of experience launching AI-powered products involving generative AI and conversational interfaces.
  • 3+ years defining ML platform capabilities, including model development, integration, evaluat