About Us
Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen.
Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble.
Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you!
Summary
Join our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal. You’ll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments.
What You'll Do
Own Production Readiness and Activation
- Act as the single owner of customers' scale-proof production readiness
- Drive the first production workflow and reduce time-to-production
- Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades
- Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts
- Set up alerting to catch issues before customers do
- Work on your assigned customers' most difficult tickets and problems
- Identify and remove activation blockers early before they become escalations
- Optimize costs and performance with customers
Run the Customer's Technical Program
- Build and execute a KPI-driven success plan tied to production outcomes
- Define standards for patterns, training, governance, and operational readiness
- Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project managem