Senior Operations & Systems Associate (CX) - Melio

THE ROLE / IMPACT: As our Senior Operations & Systems Associate, you'll look after the ongoing development, optimisation and administration of Melio's Zendesk environment, serving as the technical backbone of our Customer Experience team. You'll bring deep expertise in scaling support systems within high-growth, startup environments, connecting complex technical requirements with the everyday realities of our support team. By refining workflows, protecting data integrity and enabling smooth platform adoption, you'll directly improve operational efficiency, elevate the experience our customers have with Melio, and provide the reliable business insights that shape our strategic decisions. THE TEAM & HOW THEY CONNECT: You'll join Melio's Customer Experience team, the people who keep support running smoothly for the small businesses that rely on Melio's payment platform. Zendesk sits at the centre of how the team works, and you'll partner closely with colleagues across the business to keep processes, data and reporting connected as Melio continues to grow. INITIALLY, YOU WILL FOCUS ON: - Acting as the primary administrator for Zendesk, working with stakeholders across the business to g... Click Apply to read the full job description.