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Senior Onboarding Manager, EMEA

Dbtlabsinc
18 days ago
Full-time
Remote
Worldwide
Remote Customer Support

About Us 

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases. 

As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including AstraZeneca, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture. 

We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:

  • Reliable, high-quality data is the fuel that propels AI-powered data engineering.

  • AI is changing data work, fast. dbt’s data control plane keeps data engineers ahead of that curve.
  • We empower engineers to deliver reliable, governed data faster, cheaper, and at scale.

dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.

A positive onboarding experience that ends with the customer using their real data, relevant to their business, and queryable by their organization is critical to future retention and growth of our customer base. We see this role as a critical step in setting up our two-role account team for success. This will report to the Manager, Customer Activation & Onboarding and sit on the onboarding manager team. You will cross-functionally coordinate between sales, solutions architects, professional services, training, and support and must be located in the United Kingdom. 

In this role, you can expect to:

  • Manage dbt Lab’s largest accounts to initial product adoption while ensuring an amazing start to their customer journey
  • Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders
  • Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time
  • Meet with prospective dbt Cloud customers to assess which service experience makes sense for them
  • Tailor new and existing customer