Senior Manager, Virtual Experiences

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

As a Senior Manager, Virtual Experiences at Parloa, you will own and evolve our virtual experiences strategy, building digital programs that strengthen market presence, engage enterprise audiences, and support pipeline growth.

In this senior individual contributor role, you will lead the strategy and execution of Parloa’s virtual events ecosystem, including webinars, digital product launches, customer education sessions, and larger-scale virtual programs. You will partner closely with Growth Marketing, Product Marketing, Content, Sales, Customer teams, and Marketing Operations to create virtual experiences that are relevant, well-executed, and measurable.

This is an opportunity to shape how Parloa shows up digitally in the market — building experiences that support awareness, education, engagement, and revenue impact across regions.

Areas of Ownership:

• Own Parloa’s virtual experiences strategy across webinars, digital events, product launch programs, and scalable virtual audience engagement initiatives
• Develop and execute virtual programs end to end, from concept development and planning through promotion, production, delivery, and post-event analysis
• Design virtual experiences that go beyond standard webinars and create more engaging, audience-relevant formats for enterprise buyers and customers
• Partner cross-functionally with Growth Marketing, Product Marketing, Content, Sales, Customer teams, and Marketing Operations to align event topics, messaging, audience targeting, and follow-up strategy
• Build repeatable virtual programs that support market education, customer engagement, product awareness, and pipeline creation
• Own program measurement and performance reporting, evaluating engagement, pipeline influence, attendance quality, and broader business impact
• Use data and feedback to continuously improve event strategy, content structure, audience experience, and operational execution
• Manage timelines, stakeholders,