Who We Are
Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.
What You Will Do
As the Senior Manager, Telephony, you will oversee all strategic and operational aspects of the enterprise telephony and telecom portfolio. This includes ownership of the products, services, and technical support teams responsible for administering the portfolio and delivering exceptional service to customers and internal stakeholders.
This portfolio encompasses but is not limited to: - Enterprise contact center platforms - Call center backup and resiliency systems - Peripheral systems supporting caller ID, brand protection, and SMS communications - Multi‑language communication and engagement technologies - Corporate cellular, mobility, and satellite communication services.
As a key leader within the Technology organization, you will ensure that all services and technologies within your domain meet or exceed business expectations in the areas of modernization, scalability, operational efficiency, vendor and product performance, and financial stewardship. You will recruit, hire and build out the team/function, provide direct leadership and performance management for the team, including coaching, mentorship, and development planning. Additionally, you will serve as the primary representative and escalation point for all telephony and telecom service matters.
Reporting to the Vice President of IT Infrastructure, you will bring deep telephony and telecom experience, strong technical acumen, and proven people‑leadership capabilities. You will be accountable