Senior Manager - Strategic Vendor Engagement

Primary Purpose

The Senior Manager, Clinical Vendor Engagement is the operational backbone of the Clinical Vendor Performance Management team. This role drives the day-to-day execution of vendor performance management, owning the joint business review cadence, market alignment, issue and corrective action tracking, and the cross-functional coordination that connects vendor performance work to Contracting, Clinical, Care Model, and business unit partners. The role partners closely with the team's governance function, allowing operational performance work to move with speed and discipline.

Primary Duties

• Vendor Performance Review: Own the end-to-end operational cadence of joint business reviews for the assigned vendor portfolio: scheduling, agendas, pre-reads, materials, action item capture, and post-meeting follow-through.

• Issue & Corrective Action Management: Maintain comprehensive tracking of performance issues, corrective action plans (CAPs), and remediation milestones across the assigned portfolio. Drive accountability for closure on commitments with vendors and internal owners.

• Audit & Compliance Support: Support audit activities related to vendor performance Ensure performance management documentation, artifacts, and evidence meet contractual, regulatory, and organizational compliance standards.

• Operational Process & Continuous Improvement: Own the operational playbooks, SOPs, and workflow artifacts for vendor performance review, CAP execution, and audit response. Identify process gaps and drive improvements that reduce friction without sacrificing rigor.

• Cross-Functional Coordination: Serve as the team's day-to-day operational connection point with business unit partners. Coordinate operational handoffs and surface opportunities where internal capabilities could replace or augment external vendor services. Partner with the governance function to ensure operational work and governance work stay aligned without duplication.

Experience

• Preferred 5+ years in healthcare operations, vendor management, program management, audit/compliance support, or a closely related discipline

• Exceptional process discipline and bias for completion. Track record of owning multi-stakeholder workstreams to closure without close supervision. This role does not work for someone who needs to be managed to the finish line.

• Demonstrated ability to drive accountability across matrixed organizations without formal authority. Strong influence skills; comfortable holding peers and senior partners accountable to commitments.

• Change management exposure, particularly in operational stand-ups, process integration, or audit-to-partnership transitions.

• Strong project and program management capability; able to run multiple parallel workstreams

• Audit or compliance support experience preferred (regulatory, internal, or vendor-related)

• Excellent written communication; able to produce executive-ready meeting notes, summaries, and operational documentation

• Strong Excel; Power BI or Tableau proficiency preferred but not required

• Collaborative, low-ego, and diplomatic in matrixed environments

Education

• Bachelor's Degree or equivalent experience required