Senior Manager, Member Communications

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Senior Manager, Member Communications is the owner and architect of SmithRx’s unified communications with members. As we move from fragmented, team-based messaging to a centralized model, you will own the end-to-end lifecycle of every touchpoint a member has with our brand—from the first "Welcome" email to mandated physical letters.

This is a high-stakes manager role that sits at the intersection of Marketing, Clinical/Plan Operations, Customer Success, and Regulatory Compliance. You will be responsible for ensuring that SmithRx not only meets its legal obligations but does so in a way that feels modern, transparent, and member-centric. You will lead a team of communications specialists to transform "regulatory requirements" into "best-in-class member experiences."

Responsibilities:

• Centralized Strategy: Define the overarching strategy for member-facing communications across Print (US Mail), Email, SMS, and App Push.
• Change Management: Lead the t