Senior Manager, Head of Customer Success (AROYA)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Head of Customer Success (AROYA) based in the United States. As Head of Customer Success, you will lead the entire post-sale customer journey for a portfolio of commercial cannabis and controlled environment agriculture businesses. You will oversee a multidisciplinary customer-facing team responsible for onboarding, support, customer success, and agronomic advising. Your mission will be to strengthen customer retention, accelerate product adoption, and drive account expansion by turning individual customers into long-term strategic partnerships. You will establish scalable customer success processes, develop performance standards, and ensure consistent service delivery across the customer base. Working closely with Sales, Product, Engineering, and Finance, you will influence business decisions while identifying opportunities for sustainable revenue growth. This is a strategic leadership opportunity combining people management, commercial ownership, and customer relationship development.