Who We Are
Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
LOCATION & FLEXIBILITY
This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Buenos Aires (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.
THE OPPORTUNITY
This role oversees and drives the strategy for delivery excellence across the entire portfolio of clients within the Argentina operation, ensuring alignment with the Delivery Director's overall regional goals. This role manages a significant portfolio of client engagements, being directly accountable for high-level risk mitigation, overall operational health. A core performance metric for this role is maintaining a minimum of 85% personal billability on client-facing projects and engagements.
RESPONSIBILITIES
1. People Leadership & Coaching
- Provides executive-level leadership, mentorship, and direct coaching to a team of up to 4 Managers, ensuring their continuous professional development and capability to lead their respective functional teams (Software Engineers, Test Engineers).
- Effectively uses touchpoints (reviews, weekly 1:1s, coaching, feedback) to evolve the skill set of their team, and delivers performance-related feedback within a discipline, to peers, and upward with grace and clarity.
- Approaches all situations (internal and external) with a solutions mindset, coaching teams to focus on what they can do.
- Identifies and contributes to areas of the business that bring additional value, i.e. interviewing, training, contributions to the delivery playbook, etc.
2. Strategy & Operational Excellence
- Defines and tracks high-level strategic Delivery and Business value metrics (Rocks and Scorecards) that cascade directly from the Delivery Director’s strategy.
- Ensures the portfolio's operational model supports and achieves an