WHO WE ARE
Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
LOCATION & FLEXIBILITY
This role will be in a hybrid working capacity (3 days a week in the office) based in our San Salvador office.
THE OPPORTUNITY
As Senior Manager, Digital CX & AI, you will be a senior delivery and practice leader within TELUS Digital’s Global CX organization, reporting directly to the CX & AI Director as part of the Digital CX leadership team. You will lead the technical transformation of enterprise-scale customer experience environments, partnering closely with clients to translate business priorities into long-standing, technology-enabled outcomes.
This role sits at the intersection of CX platforms, data ecosystems, and applied AI. You will shape solution strategy, oversee complex delivery programs, and guide teams through end-to-end execution, from architecture and integration through build, rollout, and value realization. In doing so, you will support a portfolio of large clients and be accountable for delivery quality, commercial outcomes, and long-term client partnerships. Success in this role requires the ability to balance strategic thinking with hands-on technical leadership while operating comfortably in complex, multi-stakeholder enterprise environments.
Your work will span digital CX implementations, platform modernization, systems integration, and custom software development, with a strong emphasis on leveraging Data and Generative AI to drive measurable improvements in operational KPIs. Beyond client delivery, you will contribute to the evolution of TELUS Digital’s CX & AI practice by mentoring senior talent, refining delivery standards, shaping offerings, and helping scale repeatable solutions across regions and industries.
RESPONSIBILITIES
- Partner with Architects, CX Strategists, Operation Leaders, and Delivery teams to plan, design, and implement AI-driven solutions that enable meaningful digital and operational transformation.
- Build,