Senior Manager, Customer Relationship Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Relationship Management based in Brazil. This role offers the opportunity to lead customer relationship management strategies that improve engagement, retention, and overall customer experience.You will oversee CRM programs, lifecycle campaigns, segmentation strategies, and customer journey improvements across multiple channels.The position combines strategic leadership, data-driven decision-making, and operational excellence to create more personalized customer interactions.You will collaborate with cross-functional teams to optimize CRM processes, enhance automation, and strengthen customer-focused initiatives.This role requires a balance of technical CRM expertise, business understanding, and people leadership to drive scalable solutions.Join a global healthcare-focused environment where your work contributes to improving customer experiences and operational impact.