Senior ITSM Process & Documentation Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior ITSM Process & Documentation Consultant based in United States. This role is designed for an experienced IT Service Management professional who excels at transforming complex requirements into clear, actionable processes and documentation.You will work closely with clients and technical teams to design, refine, and communicate ITSM practices that improve operational efficiency.The position combines consulting expertise, process improvement, and documentation excellence within enterprise IT environments.You will play a key role in shaping workflows, governance models, and ServiceNow-related requirements while ensuring alignment with business objectives.This opportunity is ideal for someone who enjoys autonomy, problem-solving, and collaborating with diverse stakeholders.You will contribute to impactful digital infrastructure initiatives while working in a flexible, primarily remote environment.