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Senior IT Engineer, Automation

Omadahealth
11 hours ago
Full-time
Remote
Worldwide
Remote Other

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. The Omada IT department builds and operates resilient, scalable services that empower all of Omada.

Job Overview

The Senior IT Engineer, Automation is a senior individual contributor responsible for designing and delivering high-impact business process automations across Omada's internal systems ecosystem. This role blends hands-on workflow automation with deep stakeholder engagement (roughly split between consulting and building) to solve complex operational challenges across the organization.

You will act as a trusted consultant and thought partner across the business, including People & Culture, Recruiting, Finance, Care Delivery, Support, Security, and Engineering, to intake automation opportunities, lead collaborative discovery sessions, translate abstract requirements into scalable technical designs, and build reliable, well-documented automations using platforms such as Tines and modern API-driven tooling.

In this role, you are expected to own the full lifecycle of automation solutions: from initial discovery and requirements gathering through design, build, testing, launch, and handoff. You will operate with a high degree of autonomy, apply strong technical depth, and produce secure, resilient, and well-designed workflows that scale with the business. The emphasis is on deterministic workflow automation, though you will also advise stakeholders on when agentic or hybrid approaches are appropriate and collaborate with specialists when those patterns are the right fit.

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Responsibilities

Intake, Discovery & Solution Analysis

  • Lead the intake process by clarifying requirements, gathering context, and translating problem statements into structured technical scopes.
  • Assess the potential ROI on incoming automation requests to ensure the team focuses on the highest-value opportunities.
  • Evaluate technical feasibility, system dependencies, and potential risks of proposed automations to support effective prioritization and planning.
  • Identify risks, edge cases, security concerns, and downstream impacts early and surface them as part of the discovery cycle.

Stakeholder Discovery & Facilitation

  • Lead in-depth discovery sessions with stakeholders to understand existing processes, pain points, and constraints, through whiteboarding and shadowing sessions.
  • Rapidly absorb and model unfamiliar problem spaces, deconstructing ambiguous processes into clear workflow models and candidate automation d