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Senior Financial Counselor

Instridehealth
25 days ago
Full-time
Remote
Worldwide
Remote Legal

About Us

InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.

Team InStride Health: Our Core Values

  • Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated. 
  • Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
  • Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
  • Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role

The Senior Financial Counselor is an individual contributor reporting to the Senior Director, Operations. This role serves as InStride Health’s internal subject matter expert on patient cost share, insurance benefit interpretation, and billing expectations, with a focus on enabling clarity, accuracy, and consistency at scale.

The Senior Financial Counselor plays a dual role:

  1. Providing consultative support and escalation coverage for complex or sensitive insurance and cost share questions
  2. Proactively building the training, tools, and processes that enable frontline teams to independently and confidently address the majority of patient and caregiver questions.

The Sr. Financial Counselor serves as an escalation and subject matter expert for complex insurance, cost share, and billing questions, while enabling patient-facing teams to confidently address the majority of routine inquiries through training, tools, and standardized guidance.

This role works cross-functionally with Admissions, Support Services, Revenue Cycle, and Payor Relations teams. While not