About the Job:
LaunchDarkly is looking for a Senior Field Operations Manager to support our Global Growth sales organization, including Corporate, Mid-Market, and Small Enterprise Account Executives, as well as SDRs across AMER and EMEA.
Through strong relationships, deep context, and an understanding of how the field actually operates day to day, you will serve as an embedded, consultative business partner to sales leadership, frontline managers, and the sales team overall. In this role, you will help bring structure, rigor, and clarity to how the business is run by strengthening operating rhythms, improving forecast quality, and reducing surprises across pipeline, deal progression, and core sales processes.
You will partner closely with Sales Enablement, RevOps, Data & Insights, Marketing, and other GTM teams to translate strategy into scalable, repeatable workflows that the field can actually execute. This role is ideal for someone who thrives in high-velocity environments, enjoys creating order out of ambiguity, earns trust quickly, balances empathy with accountability, and enjoys helping leaders plan proactively rather than react late.
Responsibilities:
Serve as the Voice of the Field & Strategic Business Partner
- Build trusted relationships with sales leadership, frontline managers, and their teams to deeply understand day-to-day challenges, friction points, and operational needs.
- Synthesize qualitative field feedback with quantitative signals to form an independent, balanced point of view.
- Identify patterns and themes across the field and translate them into clear problem statements, recommendations, and business impact for GTM leadership.
- Support leadership through pre-briefs and post-briefs by highlighting risks, opportunities, and focus areas tied to pipeline health and execution.
- Ensure two-way communication by helping the field understand the “why” behind process decisions, operating changes, and prioritization tradeoffs.
Drive Operational Excellence & Core Sales Operating Rhythms
- Partner with sales leadership to reinforce and maintain operating rhythms across forecasting, pipeline inspection, deal reviews, and business reviews.
- Help ensure forecasting is planful and disciplined by supporting pre-work, risk identification, and follow-through during deal inspection and forecast calls.
- Diagnose pipeline health by assessing quality vs. quantity, focus vs. capacity, and translating insights into actionable guidance for managers and reps.
- Operationalize core sales processes (e.g., oppo