Senior Engineering Manager, Proactive Communications

THE OPPORTUNITY Join the team that is redefining how Hinge Health connects with our members. You will not just manage a team; you will build the "nervous system" of our member experience. We are moving beyond generic notifications to create "delightful interactions"—leveraging proprietary data and predictive models to reach members at the right time, with the right message, through the right channel. You will lead the technical strategy for a multidisciplinary engine that powers millions of nudges, emails, and in-app notifications, directly influencing member adherence and health outcomes. WHAT YOU'LL ACCOMPLISH - In your first 3 months: You will dive deep into our current communications stack and build trust with your hybrid team across San Francisco, Montreal, and Bangalore. You will audit our existing notification infrastructure and ship your first set of optimizations to improve deliverability and latency. - In your first 6 months: You will partner with Machine Learning Scientists to deploy the first generation of "context-aware" nudges, integrating predictive models that determine the optimal channel (SMS vs. Email vs. Push) for each member. You will also establish a robust CI