Senior Director of Customer Support

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Senior Director of Customer Support  to join our Operations team. The Senior Director of Customer Support is responsible for shaping and executing the strategic vision of the customer support department. In a supervisory capacity, they adeptly recruit, train, and mentor a diverse range of customer support staff, fostering their professional growth and ensuring alignment with departmental goals. By implementing operational efficiencies and leveraging key performance indicators, they guarantee that service level agreements are consistentl... Click Apply to read the full job description.