This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Customer Success based in United States. This is a senior leadership opportunity focused on shaping and scaling Enterprise Customer Success across the Americas. You will lead a multi-level organization responsible for retention, adoption, customer satisfaction, and expansion across strategic enterprise accounts. The role combines customer-facing executive leadership with organizational strategy, operational excellence, and team development. You will build scalable approaches to customer success, strengthen relationships with senior stakeholders, and drive measurable customer value. Close collaboration with Sales, Renewals, Support, Product, and Engineering will be essential to delivering seamless experiences. This position is ideal for an experienced SaaS leader who thrives in high-growth environments and enjoys building high-performing teams and processes.