Senior Director, Clinical Success

ABOUT ABRIDGE

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.


THE ROLE





WHAT YOU’LL DO

- Team Leadership & Strategy

- Lead, mentor, and scale a team of Clinical Success Directors (MDs, DOs, PAs, NPs) and Nursing Clinical Success Directors (RNs, LPNs, etc.) focused on clinician enablement, change management, and adoption.

- Build team culture that is collaborative, mission-driven, and performance-oriented.

- Define and track team goals, success metrics, and KPIs that align with organizational impact.

- Collaborate with internal stakeholders across Implementation, Product, Partner Success, Sales, and Support to ensure a seamless partner experience from onboarding through long-term success.

Clinical Enablement & Change Management

- Oversee the design and delivery of scalable training programs and resources for diverse clinician types (physicians, advanced practice providers, and nurses).

- Partner with health systems to establish clinical champions and effective change management plans tailored to local workflows and needs.

- Ensure your team delivers proactive outreach, ongoing support, and adoption strategies for both individual users and enterprise-wide deployments.

Product Feedback & Strategy

- Serve as a strategic clinical voice in partnership with Product and Design teams to surface insights, feature requests, and opportunities for improvement.

- Create clear frameworks and documentation that translate real-world feedback into actionable product direction.

- Partner with Product Marketing to develop compelling collateral and messaging aligned with evolving clinical workflows.


WHAT YOU’LL BRING

- Clinical background required: MD, DO, PA, NP, or RN with direct experience in documentation workflows (Epic preferred).

- 10+ years of professional experience, with at least 3 years in people leadership—preferably leading clinicians or clinical success/ado