WHO WE ARE
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
LOCATION & FLEXIBILITY
This role can operate remotely within the US (we are prioritizing candidates based on the US West Coast) OR be based out of one of our major US office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.
THE OPPORTUNITY
As Senior Director, Client Accounts for our AI Data Solutions practice, you will lead a high-performing team of Client Account Partners aligned to some of the most influential technology firms in the world. You will be both a people leader and a hands-on client executive, setting the strategic direction for your team while personally owning and deepening relationships within a portfolio of marquee accounts. This role sits at the intersection of artificial intelligence, data operations, and client success, requiring a strong understanding of the full AI data lifecycle from initial collection and annotation through to validation, fine-tuning, and model evaluation.
Our service offerings span the breadth of what modern AI development demands. On the Generative AI https://www.telusdigital.com/solutions/data-for-ai-training/generative-ai side, we partner with clients to build human-aligned datasets for fine-tuning and evaluating large language models, supporting workflows including Supervised Fine-Tuning (SFT), Reinforcement Learning from Human Feedback (RLHF), red teaming, and bespoke dataset creation across more than 20 domains and 100 languages. For data collection https://www.telusdigital.com/solutions/data-for-ai-training/data-collection-services, we leverage a global AI Community of over one million contributors to deliver fully managed, multimodal datasets spanning text, audio, video, image, geo, and 3D data at any scale and complexity. Our data annotation https://www.telusdigital.com/solutions/data-for-ai-training/data-annotation-services capabilities transform raw, ambiguous data into contextually enriched training assets through advanced labeling services covering image and video, audio, t