Location: Remote (US) — Strong preference for Bay Area, CA
Reports to: SVP, Clinical Operations
Dotted Line: Medical Director
We are a high-growth virtual care company redefining women’s health through technology-enabled clinical delivery.
Our care model combines synchronous visits with high-volume asynchronous care — including messaging, refills, prior authorizations, labs, and follow-ups — delivered by a distributed clinical team.
As we scale nationally, asynchronous care is no longer a support function. It is a core operational engine that drives margin, patient experience, and clinical safety.
We are seeking a Senior Director of Asynchronous Care to build and operate a high-velocity, high-quality async care engine at scale.
This leader will own the end-to-end performance of our asynchronous care ecosystem — including throughput, turnaround time, productivity, quality, safety, and cost.
You will manage a multi-layered leadership team overseeing hundreds of Medical Assistants and clinical staff, while designing the operational systems required to scale volume significantly faster than headcount growth.
This role is equal parts operator, systems architect, and culture builder. You are accountable for results.
Own async throughput (outflow), backlog health, and system capacity