Senior Customer Support Specialist

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. The Role: We are looking for a senior customer support specialist with technical experience interested in proactively solving problems and nurturing relationships within our growing base of software clients. You will be working with technology companies, offering top-notch support, cultivating strong customer satisfaction, and ensuring we deliver effective and supportive customer interactions. And above all, you will be helping real people trying to solve real business problems. You should have a strong sense of empathy and care about people as much as you care about solving queries across a range of subjects in a software and payments-related environment. You... Click Apply to read the full job description.