Senior Customer Support Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Support Representative based in United States. This role is an opportunity to become a key contributor to a customer-focused technology organization by delivering exceptional support experiences and solving complex technical challenges.You will serve as a trusted point of contact for customers, helping them maximize the value of a powerful software and connected hardware platform.The position combines technical troubleshooting, relationship building, and cross-functional collaboration with product, engineering, hardware, and customer success teams.You will take ownership of customer issues from identification through resolution, ensuring timely communication and effective solutions.This role is ideal for someone who enjoys problem-solving, learning new technologies, and making a measurable impact in a fast-growing environment.You will have the opportunity to influence product improvements by identifying trends, sharing insights, and helping shape the customer experience.