This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Support Engineer based in India. This role offers an exciting opportunity to contribute to the advancement of healthcare and diagnostic technologies by delivering high-quality technical support to customers across the region. As a key member of the service organization, you will be responsible for ensuring optimal instrument performance, minimizing downtime, and supporting healthcare professionals in delivering accurate and timely patient diagnostics. The position combines hands-on technical expertise with customer relationship management in a dynamic and mission-driven environment. You will work remotely while collaborating with cross-functional teams and leveraging continuous improvement practices to enhance service quality and customer satisfaction. This role is ideal for experienced technical professionals seeking meaningful impact in the life sciences and diagnostics sector.