Senior Customer Success Manager - West Coast

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager – West Coast based in the United States. As a Senior Customer Success Manager, you will own strategic relationships with some of the world's largest enterprise customers, ensuring they achieve measurable value from advanced cybersecurity solutions. You will act as a trusted advisor, connecting customer business objectives with product capabilities and long-term success strategies. Working at the intersection of customer success, technology, and cybersecurity, you will drive adoption, retention, and revenue growth. You will collaborate closely with Sales, Product, Marketing, and Support teams to deliver exceptional customer experiences. The role also involves managing complex escalations, identifying growth opportunities, and influencing product improvements through customer insights. This is an exciting opportunity to contribute to the evolution of AI-driven cybersecurity within a fast-growing, international technology environment.