Who are we?
HubSpot is a leading customer platform that brings marketing, sales, service, and operations tools together to help businesses attract, engage, and delight customers. It's our mission to not just help them grow, but to help them grow better. Our global team builds with heart, curiosity, and a drive to solve for the customer while doing work that matters.
We value flexibility, autonomy, and results over where you’re located. This role is open to remote workers anywhere in Australia, with our ANZ office based in Sydney’s CBD.
What’s the role?
Senior Customer Success Managers (CSMs) at HubSpot are trusted strategic advisors responsible for driving customer retention and expansion across a portfolio of higher-value Mid-Market and Corporate accounts. You'll own around 140 complex accounts, leading strategic conversations, strengthening discovery and value realisation, and ensuring customers achieve measurable ROI, adopt HubSpot deeply, and see long-term success with our platform.
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