Senior Customer Success Manager

ABOUT THE ROLE As a Senior Customer Success Manager at NetBox Labs, you will own the long-term success and growth of a strategic portfolio of customers. Your primary responsibility is to ensure customers realize sustained value from NetBox Labs’ products and services, resulting in strong net revenue retention (NRR) and customer lifetime value (CLV). This role goes beyond day-to-day account management. You will operate as a trusted advisor, helping customers align NetBox Labs to their business and technical objectives, while proactively identifying risks and growth opportunities. You will also play a key role in shaping Customer Success strategy, processes, and best practices as the organization continues to scale. WHAT YOU’LL DO - Own NRR and CLV for a portfolio of mid-market and enterprise customers - Develop and execute customer success plans aligned to customer goals and outcomes - Drive onboarding, adoption, and ongoing value realization across the customer lifecycle - Build executive-level relationships and engage regularly with senior customer stakeholders - Partner with the renewals teams and sales to drive renewal and expansion conversations. - Identify and mitigate churn r... Click Apply to read the full job description.