Senior Customer Experience Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Experience Representative based in United States. This role is an opportunity to help customers navigate insurance with greater clarity, confidence, and ease.You will serve as a licensed customer experience expert, handling inbound interactions and providing thoughtful guidance on coverage and policy needs.The position combines customer service, insurance expertise, problem-solving, and accurate transaction management in a high-volume environment.You will research complex questions, resolve issues, and educate customers so they can make informed decisions aligned with their needs.Beyond day-to-day interactions, you will contribute ideas that improve internal tools, product experiences, and customer service processes.Success requires empathy, sound judgment, attention to detail, and the ability to work independently while meeting demanding service metrics.The position is full-time, remote within the United States, with a Monday–Friday schedule from 12:00 PM to 8:30 PM EST.