Senior Customer Assurance Analyst

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If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.


ABOUT THE ROLE:

The Senior Customer Assurance Analyst for Kong AI products is responsible for leading customer-facing security and compliance assurance activities while actively contributing to the development of strong, secure, and compliant AI offerings across Kong’s product portfolio.

This role acts as a product-aligned Subject Matter Expert (SME) for Kong AI products, supporting customer assurance requests, audit readiness, and cross-product collaboration. The role partners closely with Engineering, SRE, Product, Compliance, and Legal teams to ensure that AI capabilities are designed, implemented, and communicated in a way that meets customer trust expectations and regulatory requirements.


KEY RESPONSIBILITIES:

- Individual Contributor role with high ownership and customer-facing responsibility

- Serve as the primary Customer Assurance point of contact for Kong AI products and offerings.

- Support all customer assurance requests, including Security questionnaires, Due diligence inquiries, AI-related security and compliance questions.

- Attend customer calls as needed to explain Kong’s security posture, AI controls, data handling, and compliance practices.

- Provide clear, accurate, and customer-friendly responses tailored to AI use cases and risks.

- Act as a security and compliance advisor to Product and Engineering teams building Kong AI capabilities.

- Contribute to the design and evolution of AI features by:

- Providing guidance on secure-by-design and compliance-by-design principles

- Ensuring AI-related risks (e.g., data access, logging, third-party model usage, isolation, access controls) are appropriately addressed

- Help ensure AI offerings meet enterprise customer expectations for security, compliance, transparency and trustworthiness.

- Proactively surface customer feedback and assurance insights to influence AI product improvements.

- For customer requests involving two or more Kong products (e.g., Kong AI with Kong Konnect or Enterprise Gateway), collaborate with other product SMEs to deliver coordinated, consistent and high-quality assurance responses.

- Ensure alignment of AI-related assurance responses with Kong’s overall security and compliance posture.

- Cater to audit evidence requirements for Kong AI products.

- Work closely with the Compliance Program Manager to ensure ongoing audit readiness for ISO 27001, SOC 2 Type II and any other compliance frameworks in the product roadmap.

- Support external audits by validating AI offerings related controls, documentation, and evidence.

- Assist in identifying and remediating gaps related to AI security, data protection, and complia