Senior Content Program Manager

About the Role

Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles:

1. Frictionless product: Use member insights to mitigate member issues with a simple,  transparent product
2. Self-service: Provide self-service and automated capabilities to help members solve their own problems; create community for members to support each other
3. Excellent support: When members do have to contact us, provide them with excellent service.

You are a proactive, detail-oriented Content professional with a passion for driving excellence in content strategy, measuring the efficacy of what’s published, and building frameworks for governance. As the Sr. PM, you’ll build and oversee standards, dashboards, and processes that ensure a proactive lifecycle for high-quality content.

This role requires someone who thrives in a fast-moving environment and can move fluidly between strategy and execution. You’ll define editorial standards, own a feedback