Midi is seeking a Senior Clinical Quality & Patient Relations Manager to help define how clinical quality is measured, interpreted, and improved as we scale.
This dual-function role sits at the intersection of patient safety, patient experience, and clinical quality. Approximately half of your time will be spent supporting patient complaint escalations, investigations, and resolution. The other half will focus on owning and evolving Midi’s clinical audit program, using an AI-powered chart review tool built on Claude to analyze Athena Full Encounter Summaries and identify quality signals across our clinician population.
This is more than an execution role. You will help determine what gets measured, how findings are interpreted, and what standards clinicians are held to. You will build the frameworks that others use—including our clinician coaching methodology, quality benchmarks for newly onboarded clinicians, and feedback loops between audit ... Click Apply to read the full job description.