About the Senior Associate, Health Plan Operations at Headspace
Headspace is seeking a proactive, strategic, and execution-oriented Senior Associate to elevate our payer operations and strengthen how we partner with health plans. This role functions at the intersection of revenue cycle performance, payer contract implementation, and strategic payer program delivery.
You will serve as a strategic partner to RCM leadership by delivering performance insights, supporting process improvements, and driving execution across payer partnership initiatives. You will also contribute to ongoing payer contracting activities, support client-specific network implementations, and act as the program manager for key payer partnership programs.
Success in this role requires strong analytical judgment, project management excellence, clear cross-functional communication, and the ability to translate strategy into high-impact execution.
What you will do
Strategic RCM Project & Reporting
- Partner with RCM leadership to monitor performance trends, identify revenue cycle opportunities, and support strategic project planning to improve payer-related outcomes.
- Work with Data and RCM teams on developing and maintaining clear performance reporting, dashboards, and trend analyses that surface actionable insights and support decision-making.
- Collaborate with Analytics and Finance to reconcile metrics, validate data accuracy, and ensure reporting aligns to organizational KPIs.
Payer Contracting & Network Implementation Support
- Support payer contracting activities, including onboarding clinical network agreements and participating in operational readiness planning.
- Assist with implementation of payer contracts for strategic employer clients (i.e. Client Specific Networks), ensuring workflows, data needs, and stakeholder expectations are clearly defined and executed.
- Track contract deliverables, performance obligations, and operational impacts to downstream functions (e.g., RCM, Clinical Ops, Provider Operations).
Strategic Payer Partnership Program Management
- Act as program manager for strategic payer partnership initiatives, driving implementation planning, execution tracking, and ongoing performance monitoring.
- Define program success metrics, identify gaps between goals and performance, and coordinate cross-functional remediation plans.
- Ensure key stakeholders are aligned, informed, and engaged through structured communications (s