Senior Analyst, Member Communication

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Analyst, Communication is responsible for managing the execution of multi-channel communications, including the schedules, team meetings/agenda/recaps, template management, proofing and quality control, coordinating with internal partners and external vendors on execution of communications.

This position will manage multiple projects of varied complexity simultaneously. This position needs to continually provide feedback on and suggestions for improving operational process and quality control procedures to team and management. As needed, changing standards and procedures to necessitate the continued training throughout the team. The position is structured to work within a team concept yet still affords the autonomy to work independently on specific projects. Teams involved with coordination efforts include, but not limited to: Brand Compliance, Member Engagement, Product, Campaign Targeting, Accounts, Implementations, Creative, Content Governance, and Vendors.

Additional responsibilities include but not limited to the following:

- Project Manage assigned programs from initiation through deployment, coordinating all aspects of communication execution.

- Manage the creative and data delivery to vendors, proof merged communications, provide estimates and schedules to internal and external teams, ensure flawless execution of communications by proofing communications to quality standards.

- Manage projects in workflow tool, report on number of communications executed, trouble shoot issues that vendor reports with internal partners. Multi-channel includes: Direct Mail (letters), Email, IVR, FAX and LOC.

- Communicating with internal partners, customers and vendors to facilitate the timely handling of mailings.

- Manage the Standard Operating Procedure (SOP) or work instructions for the programs they execute, including template management, requirements for program execution, etc.

We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week.

Aetna Service Operations office/hub locations will be discussed with the selected candidate.

Required Qualifications

- 3 plus years experience in an operations capacity specifically in project management. Prior experience in the following industries, operations, communications, print and/or marketing.

- Demonstrated knowledge, experience, and understanding of benefits and Formularies
- Proficiency in Microsoft Windows, Office, and other business-related software

Preferred Qualifications

- Experience in highly regulated industry and compliance environment

- Experience with highly complex, inter-connected systems and business processes

- Experience working in a matrix environment

- Familiarity with Project Management Tools

- Familiarity with Visio

- Highly organized and detail-oriented in a process-driven environment
- Collaborative mindset
- Excellent communication skills
- Team-oriented attitude and approach to completing assignments
- Ability to communicate with and manage expectations in a cross-functional environment
- Ability to manage multiple projects simultaneously and deliver on-time
- Quickly identify and escalate issues in a constructive manner to the appropriate resource
- Demonstrate desire to take ownership of projects to see them to successful execution
- Ability to understand process workflows and cross-business impacts and dependencies
- Reliable, resourceful, flexible, and known for a sense of initiative
- Professional attitude and work habits

- Bachelor’s Degree

Education

High School Diploma or equivalent

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 05/29/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.