Senior Analyst, Application Developer

Position Summary

The Software Development Engineer supports daily ITGS operations focused on Medicare Part D enrollment processing. This role analyzes, runs, monitors, and maintains daily batch operations, FTP, and ETL processes. Key responsibilities include troubleshooting job failures, researching business and IT requests, creating and scheduling jobs, supporting production activities, and assisting with release deployments. The candidate also handles requests from internal and external customers, clients, and vendors while meeting service-level expectations. This role partners with business, development, and infrastructure teams to deliver projects, system upgrades, and maintenance requests on time and with high quality.

Required Qualifications:

• 1-3+ years proficiency with SSIS, SQL, DB2, UNIX, and UNIX variants in a large-scale environment.

• 1-3+ years of working knowledge of Windows' Active Directory, Networking protocols, Batch Scheduling, ETL, and FTP.

• 1-3+ years of experience in application production support (Level 1–3), incident management, and troubleshooting of enterprise systems.

• Familiarity with monitoring tools, logging frameworks, and IT operations processes.

• Ability to work effectively in a fast-paced, cross-functional environment.

• Excellent analytical, communication, and problem‑solving skills.

Preferred Qualifications:

The successful candidate will possess, and be able to demonstrate, the following:

Strong organizational and time management skills. Including the ability to prioritize work to achieve desired results.

Track and manage assigned projects/infrastructure updates from initiation to successful completion.

Efficiently organize and manage daily requests to ensure that the individuals is achieving or exceeding service level agreements.

Strong interpersonal and communication skills, both spoken and written, with the ability to communicate effectively to all levels of management.

Strong analytical, reasoning, problem solving, and decision-making skills allowing the individual to provide both technical and procedural direction to other team members.

Ability to multi-task and adjust priorities based on changing business needs and shifting priorities.

Ability and willingness to follow established procedural guidelines as well as a commitment to continuous quality improvement of those guidelines.

Willingness to work flexible hours during peak periods of operation and to share in the responsibilities of a 24x7, on-call operating model.

Education: