Sales Development Representative (SDR)

Dovetail is a rapidly growing global company on a mission to improve the quality of every thing. Our AI-native customer intelligence platform helps thousands of teams from Fortune 500 companies to innovative startups to bring together customer insights from across their organization.

We capture every sales call, survey, report, interview, support ticket, renewal call, usability test, and app review, and transform that raw data into actionable insights your product team can leverage. By helping our customers truly understand their users, we empower them to build better products, services, and experiences.

We’re seeking ambitious problem solvers from diverse backgrounds who are valued for their experience, passionate about their craft, and excited about the work we’re undertaking.

We’re looking for a Sales Development Representative (SDR) to join Dovetail and help drive new business across the US. Based remotely, you’ll be the first point of contact for some of the world’s most innovative teams—identifying opportunities, generating leads, and working closely with our Account Executives. This is a hands-on, high-impact role where your work will directly influence how our Customer Intelligence Platform scales. If you’re passionate about building relationships, enjoy solving complex problems, and want to grow your career in a fast-paced, high-growth SaaS environment, this role is for you!

What you’ll do

- Be a founding member of the SDR team. Support the design, tooling, and playbook development for our new sales development motion—helping establish the gold standard for outreach, messaging, and lead qualification at Dovetail.

- Own top-of-funnel pipeline generation. Proactively identify, research, and engage prospects across our total addressable market—from inbound interest to outbound targeting—using multi-channel outreach (email, phone, social, video).

- Partner cross-functionally with Marketing and Sales. Collaborate closely with Demand Generation, RevOps, and Account Executives to develop effective messaging, lead scoring, and ABM-style campaigns for enterprise prospects.

- Consult and educate. Approach conversations with prospects through a consultative lens. Ask thoughtful questions, uncover pain points, and articulate the impact of adopting an AI-first insights platform.

- Leverage AI and data tools. Use tools like HubSpot, Clay, Mixmax, and Sales Navigator alongside Dovetail’s own platform to personalize outreach and optimize conversions.

- Develop the blueprint for scale. Document repeatable outreach processes, A/B test messaging, and share learnings that improve response rates, conversion, and productivity across the team.

- Qualify and hand off leads. Drive high-quality meetings for Account Executives, ensuring contextual insight is shared for a seamless transition through the pipeline.

- Represent our brand with empathy and curiosity. Every interaction is a first impression of Dovetail—model the tone, professionalism,