Respiratory Therapist (Therapy Adherence)

About Us

Sleep Doctor is the sleep health company on a mission to help an increasingly tired world live healthier, happier, and thriving lives through the revitalizing power of sleep. Sleep Doctor meticulously creates and curates scientifically backed direct-to-consumer sleep product essentials that solve sleep challenges and improve well-being. Founded by Dr. Michael Breus in 2008, Sleep Doctor, through its family of sites and brands (SleepDoctor.com, SleepFoundation.org, SleepApnea.org), empowers millions of consumers annually to better understand the science of their sleep, make informed product decisions, and build health-transforming sleep habits. To learn more about Sleep Doctor, visit SleepDoctor.com.

As a Sleep Therapy Follow-Up Program Specialist (Respiratory Therapist), you will play a key role in supporting Sleep Doctor's patients after they begin their therapy journey. This role focuses on providing consistent follow-up, remote monitoring, and education to ensure long-term therapy success. You’ll assist with virtual PAP setups, perform mask fittings, troubleshoot equipment issues, and guide patients through resupply needs. Most importantly, you’ll provide above-and-beyond communication so that patients feel supported, understood, and empowered in their care.

What You’ll Do

• Analyze home sleep test results to identify patterns and abnormalities. Communicate findings clearly and effectively to customers. Address customer questions and concerns.
• Conduct virtual machine setups for CPAP and BiPAP devices to ensure proper configuration and patient understanding
• Titrate CPAP/BiPAP pressure following clinical guidelines to optimize therapy effectiveness
• Review and monitor patient compliance data from cloud-connected PAP devices
• Identify therapy issues or non-compliance and proactively engage with patients to troubleshoot and resolve
• Perform virtual mask fittings and provide recommendations to optimize seal, comfort, and long-term success
• Educate patients on proper usage, cleaning, and maintenance of their PAP equipment
• Guide patients through resupply schedules and assist in facilitating timely and accurate replacement of masks, cushions, filters, and tubing
• Provide empathetic and knowledgeable support to help patients overcome common therapy challenges such as dryness, leaks, or discomfort
• Maintain documentation of patient interactions, troubleshooting steps, and follow-up plans in internal systems
• Stay up to date on DME products, PAP accessories, and best practices in sleep apnea treatment
• Collaborate with internal clinical, supp