This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Research Manager based in United States. This role offers the opportunity to shape market intelligence at the intersection of AI, customer experience, sales, customer service, and contact center technologies. You will produce research and competitive insights that help technology providers and buyers make informed investment decisions. The position combines market analysis, client engagement, business development, and thought leadership in an evolving technology landscape. You will assess vendor offerings, buyer behavior, market trends, and AI adoption to develop credible, research-backed perspectives. Working with senior stakeholders and cross-functional teams, you will help establish authoritative viewpoints in a market that is still taking shape. Success requires analytical rigor, strong communication, commercial awareness, and a genuine interest in how AI is transforming customer interactions.