At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: The Renewal Representative is focused on managing standard subscription renewals, ensuring data accuracy, and driving customer satisfaction. This role provides a foundation for developing expertise in CRM systems, quoting processes, and customer account management. You will support retention efforts, assist with identifying growth opportunities, and collaborate across teams to ensure seamless renewals. Responsibilities and Duties: - Proactively manage a defined portfolio of standard renewal accounts. - Manage a defined portfolio of standard renewal accounts to ensure on-time contract renewals. - Create, deliver, and revise renewal quotes based on customer usage and existing contract information. - Maintain and update account information in Salesforce (CRM) with