At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: The Renewal Representative for Parchment at Instructure, Inc. is accountable for overseeing and executing the renewal process for existing Parchment customers, ensuring high customer retention and exceptional satisfaction. This role requires proactive customer engagement, identifying renewal opportunities, and effectively communicating the ongoing value and benefits of Parchment’s services. What you'll do: - Manage a portfolio of Parchment customer accounts, with a focus on executing timely and successful renewals. - Engage proactively with customers before their renewal dates to understand ongoing needs, resolve potential concerns, and reinforce Parchment’s value proposition. - Negotiate renewal terms and pricing in line with company policies and individual cu... Click Apply to read the full job description.