PRIMARY RESPONSIBILITIES:
● Design, build, and automate quality analytics reports using business intelligence tools and databases to support performance monitoring.
● Gather and monitor production metrics, analyzing data sets to discover trends and develop actionable business insights.
● Generate recurring reports regarding team productivity and operational processes, including volume tracking and workload management.
● Manage technical workflows and documentation via Jira, including ticket management for analytics and relaying requirements between operations and engineering teams.
● Coordinate quality escalations, reviewing trends across issues such as process changes or panel state updates.
● Monitor compliance and quality records, including NCRs, CAPAs, amended reports, and HIPAA-related incidents.
● Support process mapping initiatives and identify opportunities for continuous quality and process improvement.
● Utilize SQL and statistical packages to perform data analysis, write scripts, and conduct hypothesis testing (e.g., AQLs).
● Implement and monitor Statistical Pro... Click Apply to read the full job description.