QA Supervisor (Field Case Management)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a QA Supervisor (Field Case Management) based in United States. This is a hands-on quality assurance leadership role supporting field case management operations within a workers’ compensation environment.You will oversee case file quality, documentation accuracy, billing compliance, and adherence to customer-specific standards.The role combines detailed file reviews with supervisory staffing, coaching, and performance feedback for case managers.You will identify risks, gaps, and improvement opportunities while helping teams maintain high standards of service and documentation.Working closely with quality leadership and case managers, you will contribute to quality reporting and broader process improvements.The position is well suited to an experienced clinical or vocational professional who enjoys mentoring others and improving operational quality.It offers the opportunity to make a measurable impact on case outcomes, compliance, customer satisfaction, and team performance.