About the role At Deliveroo, our Global Promotions team is on a mission to build lasting relationships with our customers from their very first order by ensuring we’re an affordable habit across restaurants and grocers, personalising for every moment and sustainably balancing growth and profitability. This role reports into the Global Promotions Director and combines analytics and execution to drive targeted, high-impact customer engagement. You will own performance reporting, audience operations, and campaign analysis - leveraging customer cohort insights, incrementality measurement, and incident investigations to optimise promotions and improve efficiency at scale. What you'll be doing - Identify consumer cohort trends, and suggest areas to intervene within the customer lifecycle - Work with complex data sets to develop strategic, analysis-motivated consumer pricing and promotions plans - Analyze campaign results to identify drivers of performance and opportunities to iterate on test structure - Manage end-to-end audience operations, including segmentation, uploads, orchestration. - Partner with Campaign Owners within the Promotions team to test and manage multiple overlapping pr