Project Support Associate (Full Time)

About Us

As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our team member’s work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!

Job Overview

This position is primarily responsible for providing assistance to special projects that requires outstanding organizational skills, keen attention to details, knowledge in various ERP systems and passion to work in a dynamic team.

What You Will Do
● Consolidate data map into one project template (mostly data entry)
● Client account setup
● Project tracking setup
● Update ticketing system for request completion
● Consolidate final reports for uploading in various ERP systems
● Identify compliance and primary contacts and set them correctly in various ERP
systems
● Validate client’s certification on website listing
● Notify account owner when clients are added to regulator’s certification list
● Verify and validate customer’s information for offboarding
● Removal of client’s information from ERP systems
● Deactivate client’s account as needed
Update requesters on task completion
● Update ticketing system for request completion
● Design and set up customer cookie consent banners and translations
● Append Sales prospect and existing account contacts
● Audit and consolidate appropriate certification documentations
● Track current customer participation status in various privacy regulations
● customersValidate Trademark violation tickets
● Validate GPS upsell cases
● Assists in client report requests
● Assists with other projects and initiatives as required to meet/exceed TRUSTe’s
business objectives

What You Will Bring
● BS/BA preferred
● 1+ years related work experience (or equivalent)
● Excellent facility in the English language, both oral and written
● Experience in B2B account management, client services or comparable role
● Keen