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Project Advisor

Angi
17 days ago
Full-time
Remote
Worldwide
Remote Other

At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

  • Homeowners have turned to Angi for more than 300 million projects
  • 1,000+ home service tasks covered
  • 2,800 employees worldwide

Why join Angi:

Angi® is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well. 

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we’re an amazing place to call home. We can’t wait to welcome you.

We're excited to announce the expansion of the Homeowner Success’ Project Advisor team. We're looking for a passionate individual who is dedicated to delivering exceptional customer service and contributing to team success. As a Project Advisor you will play a vital role in partnering with homeowners to get Jobs Done Well.

If you thrive in a dynamic environment, possess excellent communication skills, and are committed to continuous improvement, we encourage you to apply.

What You’ll Do:

Customer Support

  • Handle outbound and inbound calls from customers professionally and courteously.
  • Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support.
  • Engage homeowners in discussions about available services and solutions tailored to their needs.
  • Stay updated on product knowledge, policies, and procedures to provide accurate information to customers.

Team Collaboration

  • Collaborate with team members and leadership to share knowledge and best practices.
  • Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth.
  • Support team goals and initiatives to improve overall performance and customer satisfaction.

Performance Monitoring

  • Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy.
  • Seek feedback from l