Thatch's mission is to build a healthcare system people love, and our customers who rely on us expect a support experience that's fast, personal, and trustworthy at every touchpoint. Our support team is growing quickly alongside the business, and that growth is exactly why this role exists.
Today, the critical work that makes support scalable – enabling our AI support agent, keeping documentation and knowledge current, and managing the contractor and vendor relationships that flex our support capacity – lives as side-of-the-desk work for our Operations leaders. That worked while we were smaller, but it won't get us to our next stage of growth.
The Program Manager, Scaled Support role will change that. This person will own these programs end-to-end by not just administering them, but building the systems, cadences, and accountability that allows support to scale efficiently as ticket volume grows. This is a foundational, high-visibility role that will directly shape how well Thatch ... Click Apply to read the full job description.