As a Program Manager on Chime’s Member Experience (MX) team, you’ll own the support experience for the lines of business (LOBs) within our core member experiences across cards, transactions, and transfers—anything that touches how payments operate you’ll effectively oversee. You’ll also support many of Chime’s new Product verticals we go to market with, so get a chance to influence the experience for our most innovative features. Your mission is to deliver a high-quality, efficient, and member-first support journey that lifts satisfaction, drives automation, and empowers agents to deliver the best possible experience.
You’ll translate member insights, operational data, and frontline feedback into an actionable Support NPS roadmap, collaborating closely with CX Operations, Vendor Management, and Product/Engineering teams to bring improvements to life. This role requires a blend of strategic problem solving, cross-functional influence, and a bias for action.
The base salary offered for this role and level of experience will begin at $116,000.00 and up to $160,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.