Professional Services Strategy & Operations Manager

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: We’re looking for a PS Operations Manager to play a pivotal role in scaling our Services organization and driving operational excellence across strategic program execution, systems, and reporting. This is a high-impact, highly visible role where you’ll partner closely with PS leadership, streamline back-office processes, and build the systems and insights that enable our teams to deliver with efficiency and profitability. If you enjoy solving complex operational problems, optimizing PS workflows, and building scalable systems that directly impact customer experience and PS financials, this is your opportunity to help shape and grow a world-class Professional Services organization. What you’ll be doing: - Be the operational backbone for key Professional Services programs, including monetization initiatives, investment management, credits, and customer outcome tracking.